About Us
The Voltage Agency exists because a nurse looked at the way local businesses operate and saw the same thing she saw in healthcare: systems that break down at the handoff. She built the fix.
Our Story
Nurses don't just treat symptoms — they assess the whole system, identify where the breakdown is happening, and build a care plan that actually works. Kimberly Cathcart, RN, founder of The Voltage Agency, has spent over two decades doing exactly that in healthcare leadership, patient education, and clinical systems design.
When she turned that diagnostic lens on local businesses, the problem was obvious: the phone was the single biggest point of failure. Calls going unanswered. Leads not followed up. Appointments missed. Staff stretched too thin to do it all. The systems weren't broken because the people were bad — they were broken because no one had built the right infrastructure.
The Voltage Agency was built to close that gap. Through Indigo Bridge LLC, Kimberly designs and deploys AI voice agents that function like a well-trained, always-on team member — answering every call, qualifying every lead, booking every appointment, and following up without fail.
This isn't generic tech. It's systems thinking applied to your business — the same way a skilled clinician builds a care plan that's specific to the patient in front of them, not a one-size-fits-all protocol off a shelf.
What We Stand For
We don't sell a solution before we understand the problem. Every engagement starts with listening — to your business, your workflow, your pain points.
We measure success by what happens to your business. More answered calls. More booked appointments. Less time wasted on phone tag.
We don't install and disappear. Like any good care team, we monitor, adjust, and stay connected — because your success is an ongoing process, not a one-time event.
Ready?
Book a free 30-minute strategy call. We'll identify exactly where your business is losing calls and show you what a voice agent would do about it.
Book a Free Consult